Job Overview
The Customer Support Representative plays a pivotal role in delivering exceptional service to customers and internal stakeholders throughout EMEA.
To excel in this position, you should possess excellent communication skills, be able to build trust during interactions, and contribute to our reputation for delivering outstanding customer support.
Key Responsibilities:
* Process customer orders accurately and efficiently through relevant systems.
* Respond to customer inquiries in a timely and informative manner.
* Liaise with courier companies and internal teams to ensure prompt delivery to customers.
* Manage urgent and emergency orders, communicating with relevant teams as needed.
* Log customer feedback and maintain accurate records.
* Collaborate with sales teams, inventory management, and supply chain operations to resolve inventory issues.
* Complete assigned training and participate in departmental projects as required.
This role requires strong interpersonal skills, attention to detail, and the ability to work under pressure. You will be an integral part of our customer support team, working closely with colleagues to provide exceptional service and resolve customer queries efficiently.