Customer Success Manager Job
We are seeking an Enterprise Customer Success Manager to oversee customer engagements throughout their lifecycle.
This role involves managing account relationships, ensuring satisfaction, and driving customer value realization. The successful candidate will possess at least 3 years of relevant experience, exceptional communication skills, and proficiency in both German and English.
* Manage customer relationships to ensure satisfaction and drive customer value realization.
* Develop and implement customer success strategies to achieve business objectives.
* Maintain accurate records of customer interactions and progress towards goals.
The position is located in Cork and provides an opportunity to drive significant customer impact.
Required Skills and Qualifications:
* At least 3 years of relevant experience in customer success management.
* Exceptional communication skills with the ability to articulate complex ideas clearly.
* Proficiency in both German and English languages.
Benefits:
* Ongoing training and development opportunities.
* A collaborative and dynamic work environment.
* The opportunity to work on a variety of challenging projects.
Other Requirements:
* Experience with customer success tools like Gainsight and CRM systems such as Salesforce is preferred.