Overview
Join to apply for the Staff Production Service Engineer - Cloud Operations role at ServiceNow.
This position is based in Dublin, Ireland and requires shifts that cover weekend days. It is a flexible position with a minimum of 2 days per week in the office, and includes availability for weekend shifts and on-call as needed.
The ServiceNow PSE (Production Service Engineering) team maintains and supports the reliability, scalability and performance of the automations and platform to manage the ServiceNow cloud infrastructure. Engineers drive technical resolutions across the cloud infrastructure and instance automations, and work to improve operability and reliability to reduce incidents and MTTR. The role combines software development, systems engineering, networking, and problem-solving at scale to improve services for customers.
Responsibilities
* Investigate, support and provide sustainable resolution to issues within the cloud infrastructure and application stack.
* Apply software development, systems engineering and networking experience to proactively prevent repeatable issues.
* Drive initiatives with partner teams to improve reliability and performance through better system design.
* Promote a culture of automation to deliver scalable solutions and reduce manual activity.
* Mentor and coach other team members.
Important Role Details
* Availability for weekend shifts: must be able to work weekends, with corresponding days off during the week (e.g., Tuesday - Saturday or Sunday - Thursday).
* Willing to work 4 x 10 or 5 x 8 including weekends.
* Required to be on-call as needed.
Qualifications
To be successful in this role you should have experience in leveraging or thinking about how to integrate AI into work processes, decision making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI\'s potential impact on the function or industry.
* 8+ years of experience in enterprise technical systems support, operations and development.
* Good knowledge of Linux systems.
* Coding in JavaScript, Python, Java and Bash.
* Understanding of Networking services and protocols (Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.).
* Working knowledge in databases (Postgres, MySQL, Maria DB, Oracle). Web application / API development and operations experience.
* Experience in using Splunk for analysis and reporting.
* Strong troubleshooting, analysis and problem-solving skills.
* Agile methodologies and software development lifecycle experience.
* Familiarity with Cloud Technologies - AWS, Azure, GCP or OpenStack.
* Metric-driven mindset.
* Engage with customers and partners to drive resolutions and efficiency.
* Good knowledge of Observability and Monitoring.
Nice To Have
* Experience with Containers and Container Orchestration Platforms (Docker, Kubernetes).
* Experience developing on the ServiceNow Platform.
* Knowledge in nginx, Kafka, Grafana, Prometheus.
* Knowledge in Ansible, Puppet, Terraform.
Soft Skills
* Self-motivated with a customer support mindset.
* Team-first attitude with strong attention to detail.
* Strong leadership and mentoring capabilities with cross-functional collaboration.
* Excellent communication and problem-solving skills, with ability to explain technical concepts to nontechnical stakeholders.
* Passion for innovation and improving AI-driven user experiences.
Additional Information
* Work Personas: We offer flexible, remote, or in-office arrangements depending on work and location. Eligibility for a work persona is determined by distance to the nearest ServiceNow office.
* Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. In addition, applicants with arrest or conviction records will be considered as required by law.
* Accommodations: If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
* Export Control Regulations: Some positions require access to controlled technology subject to export control regulations. Employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals.
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