Sales & Retention Agent (Dual-Skill Role) Location:Millennium Park, Ballycoolin Working Hours: Monday to Friday, 9:00 AM 6:00 PM Who Are We? At Panda, Ireland's largest waste management business, we invite you to join our team and experience a career that champions environmental excellence while harmonising tradition and innovation. Be part of a team that values strong connections and supports one another. We are committed to leading the way in sustainable waste management and recycling solutions. Embrace our innovative spirit as we work together to preserve our environment and build a greener future for generations to come. About the Role We are currently seeking a Telesales & Retention Agent to join our growing team. This is a dual-skill role, responsible for both inbound and outbound sales as well as customer loyalty and retention. You will play a key role in attracting new business, converting inbound leads, and proactively engaging with existing or previous customers to retain their business. This position requires strong outbound telesales experience, a customer-focused mindset, and the ability to meet sales and retention KPIs. Key Responsibilities Manage both inbound and outbound sales inquiries professionally and effectively. Proactively engage with new prospects and former customers to drive conversions and win-back campaigns. Support customer retention efforts by identifying at-risk customers and offering tailored solutions to retain business. Meet and exceed individual and team targets for sales and customer retention. Utilize MS Office tools to manage customer data, sales leads, and generate accurate reports. Collaborate with team members across departments to achieve common goals. Stay updated on product knowledge and market trends to better serve customer needs. Requirements Minimum 3 years of sales experience, preferably in telesales or retention roles. Proven success in cold calling, customer win-backs, and inbound sales conversion. Strong retention skills, with the ability to diffuse customer concerns and reinforce value propositions. Proficient in MS Office applications including Word, Excel, and Outlook. Excellent communication and interpersonal skills. Results-driven, self-motivated, and adaptable to a fast-paced sales environment. Strong English language skills (written and spoken). Ability to commute to Slane, Co. Meath, and willingness to relocate to North Dublin if required within the next year. Join Panda and be part of a team thats driving positive environmental change one conversation at a time.
TPBN1_IJ