Job Summary:
The Top House Pub & Kitchen is seeking a dynamic and experienced General Manager to oversee all aspects of the pub's operations, including staff management, customer service, financial performance, and overall customer experience. This role requires a blend of leadership, hospitality expertise, and business acumen to ensure the pub delivers high-quality food, drinks, and service while maintaining profitability and a welcoming atmosphere.
Key Responsibilities:
Operational Management:
* Oversee the day-to-day operations of the gastro pub, ensuring smooth service in both the kitchen and front-of-house areas.
* Ensure the pub is consistently well-stocked with food, beverages, and other supplies, managing relationships with suppliers and negotiating favourable terms.
* Monitor the quality of food and drink offerings, ensuring they meet the pub's standards and guest expectations.
* Ensure that the pub adheres to all health and safety regulations, including food safety, hygiene standards, and licensing laws.
Staff Leadership and Development:
* Recruit, train, and manage staff across all departments, including kitchen, bar, and floor staff.
* Create staff schedules that ensure adequate coverage during peak times while managing labour costs.
* Lead by example, fostering a positive work environment and motivating staff to deliver excellent customer service.
* Conduct regular meetings and performance reviews, providing feedback and identifying opportunities for management & staff development and advancement.
Customer Experience:
* Ensure a warm, welcoming, and authentic Irish pub experience for all customers, with a focus on high-quality food and drink.
* Handle guest complaints and feedback, resolving issues promptly and effectively to maintain customer satisfaction and loyalty.
* Engage with regular customers and the local community to build strong relationships and encourage repeat business.
* Organize and oversee special events, promotions, and seasonal offerings that enhance the guest experience and attract new customers.
Financial Management:
* Develop and manage the pub's budget, including monitoring revenue, costs, and profitability.
* Analyse financial reports, including sales, labour, and inventory costs, to identify opportunities for improvement.
* Implement strategies to maximize revenue, including menu pricing, promotions, and upselling.
* Ensure accurate financial reporting, including daily cash reconciliation, supplier payments, and payroll processing.
Marketing and Community Engagement:
* Develop and execute local marketing strategies to promote the pub and attract customers, including social media, local advertising, and community events.
* Foster relationships with local businesses, organizations, and community groups to drive foot traffic and build the pub's reputation.
* Stay informed about local trends, events, and competition to ensure the pub remains competitive and relevant.
Compliance and Standards:
* Ensure compliance with all relevant Irish laws and regulations, including employment law, licensing requirements, and health and safety standards.
* Prepare and submit required reports to ownership or regional management, including financial performance, staffing, and operational updates.
* Maintain accurate records of all transactions, staff records, and other required documentation.
Qualifications:
* Minimum of 3-5 years of experience in a management role within the hospitality industry, preferably in a gastro pub or restaurant setting.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Proficiency in financial management and budgeting.
* Ability to work flexible hours, including evenings, weekends, and holidays.
* Knowledge of regulations related to food safety and alcohol service.
* Passion for food, beverages, and providing outstanding customer service.
Salary: Determined based on past experience.
Ability to commute/relocate
Work location: In person
The Top House Pub & Kitchen, Newtown, Annacotty, V94 N66X
Job Types: Full-time, Permanent
Pay: €30,000.00-€60,000.00 per year
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee discount
* Food allowance
* On-site parking
Work Location: In person