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Staff scheduling coordinator

Ashbourne
24hr Care Services
Scheduling coordinator
Posted: 17 October
Offer description

Job Title: Staff Scheduling CoordinatorReports To: Office ManagerLocation:Ashbourne Co MeathRole Overview:We are seeking an organised, proactive, and people-focused Staff Coordinator to join our health care agency team. The successful candidate will be responsible for scheduling staff, liaising with clients, resolving day-to-day challenges, and supporting colleagues across departments. This role is central to ensuring smooth operations, excellent client service, and high levels of staff engagement.Key ResponsibilitiesCoordinate and manage staff schedules to ensure adequate coverage for all shifts.Act as the first point of contact for client queries, providing excellent customer service.Resolve scheduling issues, last-minute changes, and staff queries in a timely and professional manner.Build strong relationships with clients, promoting the agency's services and maintaining high standards of care delivery.Encourage, engage, and motivate staff, fostering a positive and supportive team environment.Collaborate with payroll and HR departments to resolve shift and pay-related queries.Maintain accurate records of schedules, staff availability, and client requirements.Support other departments as required to ensure seamless service delivery.Contribute ideas for improving staff engagement, retention, and client satisfaction.Skills & AttributesStrong organisational and problem-solving skills.Excellent communication and interpersonal abilities.Ability to remain calm and effective under pressure.Team player with a proactive and supportive approach.Confident with IT systems and scheduling software (training will be provided).A "people person" with a natural ability to build rapport with staff and clients.What We OfferFriendly and supportive working environment.Opportunities for professional development.Regular working hours (Monday–Friday, no weekends).Job Type: Part-timePay: €29,000.00-€35,000.00 per yearApplication question(s):Tell us about a time you had to resolve a last-minute staffing or scheduling issue. What steps did you take and what was the outcome?Describe a situation where you had to handle a difficult client or staff request. How did you manage it?This role involves balancing multiple schedules and requests at once. How do you stay organised and ensure nothing gets missed?Work Location: In person

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