Night Porter
We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team People who can build rapport with ease and continue to give our guests confidence in the fact that every element of their holiday is being delivered by people that care.
Key Responsibilities and Tasks:
* Conduct regular checks throughout the night to ensure the hotel is secure, and that any customer issues are dealt with
* Respond to any emergencies that occur in a timely professional and confident manner
* Complete any hotel host or administrative tasks that have been set by your line manager. This could include late check-in, cleaning, kitchen prep, bar work, stock checks, preparation for next day events
* You will need the ability to cope with unsociable hours and working alone
* Able to deal with customers in both a friendly and authoritative manner
* To be customer service orientated at all times and encourage direct feedback from our guests
* Develop a positive working relationship within all teams
Qualifications and Experience required:
* Previous night porter experience or hotel host experience preferable but not essential
* Customer service experience and working with the public
* For insurance purposes, you would need to be aged 21 or over
Knowledge, Skills and Abilities required:
* Excellent communication and customer service skills
* Ability to work alone throughout the night
* Ability to work well under pressure
* Ability to use your initiative and to follow written/verbal instructions
* Knowledge of food safety & hygiene
* Knowledge of general health & safety procedures
Personal Qualities:
* Organised and punctual
* Independent, but also happy to work with a team
* Approachable, welcoming, professional and enthusiastic
* Highly motivated
* Flexible
* Clean and tidy appearance
Job Types: Full-time, Part-time
Benefits:
* Food allowance
* On-site parking
Experience:
* Hospitality: 1 year (preferred)
Language:
* English (preferred)
Work Location: In person