Join to apply for the Assistant Manager Counter Lead role at The Estée Lauder Companies Inc.
Description
The Counter Lead is responsible for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
* Reflect a credible and professional Brand image to all internal and external consumers at all times.
* Maximise sales through selling, providing excellent service and retail standards.
* Contribute to efficiencies through adhering to store/Brand/Company procedures and guidelines.
* Understand daily and weekly targets.
* Ensure personal awareness of all additional sales avenues such as eventing, Omni and digital channels.
* Keep up to date with competitor activities and missed opportunities.
* Effectively use social media to drive the business and protect and enhance the Brand image.
* Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
* Plan and implement local marketing and events initiatives aligned to retailer activity.
* Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
* Be an ambassador for the Brand – lead the way to ensure Brand values are represented and brought to life.
* Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing and consulting with the Area Manager where appropriate.
* Use digital tools to keep knowledge up to date.
* Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
* Develop up-to-date knowledge of product to deliver an industry leading experience and meet consumer needs.
* Plan to ensure delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
* Review retail standards daily to ensure they are maintained to the required standard.
* Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
* Ensure all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
* Ensure all information requests are fulfilled accurately and within deadlines set.
* Minimise stock loss by implementing Company Security Policies and Procedures correctly.
* Create and maintain a safe working environment for consumers in adherence to Company and retailer policies and procedures.
* Ensure all health and safety responsibilities achieve a minimum overall grading of ‘Acceptable’ during audits.
Commerciality
* Manage daily replenishment, taking appropriate action where necessary.
* Maximise sales performance by utilising all commercial reports before making commercial decisions.
* Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
* Identify stock package issues and take corrective action, informing the Area Manager when out of direct control.
* Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines.
* Identify trends and make suggestions to enhance product performance.
Qualifications
* Experience in a fast-paced retail and/or consumer facing environment.
* Ability to drive self-development.
* Commercial understanding and awareness of industry.
* Effective communication, organisation and prioritisation skills.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Sales and Business Development
* Personal Care Product Manufacturing
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