Warehouse co-ordinator wcc

Kefron – Warehouse Co-Ordinator WCCPosition Reports to: Service Delivery ManagerAbout KefronKefron is a family owned document and information management company.Kefron is a people business and we are experts in what we do. People like doing business with people who work closely with them to understand their needs. That's why we recognise that our core strength is our people and because of this, our people pride themselves in getting things right.Our Vision: Our brands in every buildingOur Mission: To get closer to our customers. See the need, deliver the solutionOur Values:Passion PrideSecurity TrustInitiative OwnershipJob Purpose:As a member of the Managed Service Team, you will have full responsibility for Kefron Service support in the Off-Site Managed Services Customer Premises. This role involves extensive contact with the customer's senior management on a day to day basis. Firstline management of customer relationship and expectations as well as extensive IT skills are key to this role.Key Responsibilities (Key Responsibilities include, but may not be limited to)Ensuring all Kefron SOP's are adhered toEnsuring all clients files are indexed dailyEnsure all files are cataloguing and quality controlled on completion.Scan all documents when scheduled into the systemProficient in using ONeil Order and RSSQLCreation and closure of workordersEnsuring orders are processed accuratelyEnsuring deliveries and collections are on timeDelivering and collection files on the client's premises with in SLA timelineEnsuring Confidentiality and Security measures at all timesDealing with all customer queriesEnsuring items are re-filed and audited accuratelyScanning Daily ItemsPersonal SpecificationTraining Required (Formal Informal):RS WebRSSQLRS MobilAny other systems as identified by the businessHealth SafetyManual HandlingMicrosoft OnlineGDPR OnlineTo be cross trained in the various elements of the CSR rolePersonal characteristics:An individual with high capabilities within an office environment.Reliable person with good technical skillsA professional and very dynamic person that can adapt to the ever-changing environment ofKefron.Must be high energy and self-motivated and deliver on agreed commitments in aprofessional and timely manner.Excellent communications and relationship management skillsMust be a team player, yet highly self-driven and ambitiousStrong organisational skills in order to deliver on customers' expectations.To have the ability to set realistic individual objectives to drive departmental goals.Willingness to deliver on external client's expectationsHigh level of proficiency with computer systems such as Microsoft Word, Excel, Outlook andNumerical accuracy.How to apply:Please email your cv to Please note The Kefron referral programme may be applied for the recruitment of this role please see the store for terms and conditions.