Job Summary:
The Restaurant & Food Outlet Manager is responsible for the successful operation of Gracys Restaurant, Cafe, and Food Truck at Westport Estate. This role leads a seasonal hospitality team, delivers high-quality guest experiences, and drives revenue growth particularly through events, functions, and peak seasonal trade.
A key focus of the role is the development and delivery of structured annual training programs to ensure staff are well-prepared for seasonal demand, aligned with brand standards, and capable of delivering consistent service across all food outlets.
Principle Responsibilities
Operations & Leadership
* Oversee daily operations of Gracys Restaurant, Cafe, and Food Trucks
* Ensure exceptional customer service and consistent brand standards across all outlets
* Manage seasonal fluctuations in trade with effective staffing and rostering
* Maintain compliance with food safety, WHS, and licensing requirements
* Monitor stock control, ordering, and supplier relationships
Staff Training & Development
In partnership with Learning & Development Manager:
* Design, implement, and review annual staff training plans aligned with seasonal business needs
* Lead onboarding and pre-season training for new and returning staff
* Train and coach supervisors and senior staff to support service standards
* Ensure cross-training of staff across restaurant, cafe, and food truck operations
* Foster a positive, professional, and team-focused workplace culture
Financial & Commercial Performance
* Manage labour and food costs to meet budget targets
* Monitor sales performance and identify opportunities to increase revenue
* Work closely with management to forecast seasonal demand and plan resources
* Analyse performance data and implement improvements
Events & Revenue Growth
* Develop and execute strategies to increase revenue through events, functions, and estate experiences
* Plan and deliver food and beverage operations for estate events, weddings, and special functions
* Collaborate with marketing and estate teams to create attractive event offerings
* Identify new event concepts and seasonal promotions to drive visitation
Customer Experience & Brand
* Deliver a welcoming and memorable experience aligned with the Westport Estate brand
* Handle customer feedback professionally and proactively
* Ensure presentation standards of venues, menus, and service remain high
This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibilities at the time of writing.
Required Qualifications
* Minimum 3-5 years' experience in hospitality management (multi-outlet experience preferred)
* Familiarity with POS systems, rosters/scheduling software, and basic financial reporting including cash handling and reconciliations.
* Demonstrated experience managing seasonal hospitality teams
* Proven success in event-based revenue growth
* Experience in training, mentoring, and developing hospitality staff
* Responsible Service of Alcohol and Food Safety certification
* Highly organised with strong planning and time-management skills
* Commercially minded with a focus on revenue growth and cost control
Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.