Business Analysis and Customer Experience Strategist
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We are seeking an experienced Business Analyst to contribute to critical global services that measure end-to-end customer experience. As a key member of our team, you will be responsible for delivering high-quality analysis, insights, and recommendations that drive business decisions.
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* Develop deep data analysis skills to inform business strategies and drive operational improvements.
* Collaborate closely with program and technology teams to design and build innovative experiences for customers.
* Empower technical and non-technical stakeholders with self-serve data pull and analysis capabilities.
* Synthesize complex data into actionable insights and narratives that enable business leaders to make informed decisions.
* Develop and automate market segment reports to enable business teams to understand the impact of targeted initiatives.
About the Role
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This is a highly analytical and strategic role that requires a unique blend of business acumen, technical expertise, and communication skills. If you have a passion for driving business growth through data-driven insights and a customer-centric approach, we encourage you to apply.
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Key Qualifications
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* 3+ years of experience in a tax, finance, or related analytical field.
* Experience defining requirements and using data and metrics to draw business insights.
* Strong analytical and problem-solving skills, with ability to communicate complex ideas simply.
* Proficiency in Excel, SQL, and ETL tools.
* Knowledge of data modeling and pipeline design, as well as statistical programming languages such as Python.
Benefits
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We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our inclusive culture empowers employees to deliver exceptional results for our customers.