Job descriptionKeyGreen and associated divisions (KeyWaste, KeyHygiene, KeyPest, KeyMedical) are one of Ireland's leading Waste, Hygiene, Pest Control and Medical Service providers. Established in 2005, the company provides innovative recycling, waste collection and hygiene services to domestic and commercial markets throughout Ireland. KeyGroup is in an exciting phase of growth as it looks to focus on recycling for a circular economy and are recruiting an experienced Customer Care Representative to help the business on this journey. The role will be based at their new state of the art HQ in DublinKey Responsibilities:Customer Interaction: Act as the primary point of contact for key clients, addressing their inquiries, concerns, and feedback promptly and effectively.Issue Resolution: Handle complex customer issues and complaints, coordinating with various departments to ensure timely and satisfactory resolutions.Relationship Management: Build and maintain strong relationships with internal & external customers, understanding their needs and ensuring their satisfaction.Communication: Facilitate clear and effective communication between customers and internal teams, ensuring that customer requirements are understood and met.Reporting: Monitor and report on customer service metrics, identifying trends and areas for improvement.Process Improvement: Identify opportunities to improve customer service processes and implement changes to enhance efficiency and customer satisfaction.Skills:Exceptional communication and interpersonal skills.Strong problem-solving abilities and a customer-centric approach.Ability to manage multiple tasks in a fast-paced environment.Proficiency in customer relationship management (CRM) software.Strong mathematical skills and data analysis capabilities.Experience: Proven experience in a customer-facing role, or call centreJob Types: Full-time, Specified-purposePay: From €34,000.00 per yearApplication question(s):Do you have the right to work full time in Ireland?Education:Advanced/Higher Certificate (preferred)Experience:Customer service: 2 years (required)Call center: 1 year (required)Work Location: In person