Level 1 Service Desk Technician - Drivers License Needed Job Description: Our client, a leading organisation within professional services, is seeking a Level 1 Service Desk Technician to provide first-line technical support and ensure a high standard of service delivery across the business. Job Responsibilities Act as the first point of contact for technical queries, logging and resolving incidents in line with agreed service levels Provide support for a range of hardware, software, and user access issues across the organisation Escalate more complex technical issues to second-line support teams where required Install, configure, and maintain end-user devices including desktops, laptops, and mobile equipment Maintain accurate records of incidents, resolutions, and updates within the service management system Contribute to and update internal knowledge base documentation Communicate effectively with users, providing clear updates and guidance in a professional manner Coordinate with third-party vendors for equipment maintenance and repairs when necessary Experience Required Minimum 1 year of experience in a service desk or IT support environment Hands-on experience supporting desktop operating systems and end-user hardware Exposure to Active Directory and Office 365 administration Familiarity with IT service management tools and processes Strong communication skills with the ability to support users at all levels of the organisation Desirable Skills ITIL Foundation certification or knowledge of ITIL practices Relevant certifications such as CompTIA A+ or Microsoft certifications Experience working in a structured, SLA-driven environment Ability to troubleshoot issues methodically and work under pressure Experience supporting remote users and multi-site environments Educational Requirements Third-level degree or diploma in Information Technology or a related discipline HOW TO APPLY: If you are interested in this role, please apply for this role with your updated CV Skills: Office 365 Administration MCSA Computer Hardware Troubleshooting Active Directory Technical Support Operating Systems A+ Certified