Key Responsibilities
They key responsibilities include areas in Event Planning & Execution, Resident Engagement & Communication, Customer Service & Support, Process & System Management, Cross-Functional Collaboration.
Work closely with Building Management and Maintenance to coordinate services and promotions
Support leasing team by offering building tours, highlighting community events, and helping to onboard new residents
Configure and manage event-related workflows in customer-service/CRM systems (e.g., ticketing, automation, reporting)
Generate regular reports on ticket volume, response times, event ROI, and resident satisfaction
Recommend and implement process improvements to streamline resident-facing services
Serve as first point of contact for resident inquiries related to events, amenities, and building services
Triage and resolve support tickets through Zendesk (or similar customer-service platforms)—including logging issues, escalating to maintenance or management, and ensuring timely resolution
Maintain accurate records of resident requests, event attendance, and satisfaction surveys
Develop and distribute monthly event calendars, newsletters, and community updates
Maintain active outreach via email, building portal, and in-building signage
Solicit resident feedback and track participation trends to continually refine offerings
Design, organise, and execute on-site events (e.g., social mixers, fitness classes, holiday celebrations, workshops)
Source and manage relationships with contractors and vendors
Oversee event budgets, logistics, set-up/tear-down, registration, and post-event follow-up
Other ad-hoc duties as required
Experience & Qualifications
Hospitality & Customer Service: Minimum 2–3 years in hospitality, hotel operations, residential/community services, or a similar customer-focused environment
Systems Proficiency: Hands-on experience with Zendesk or equivalent ticketing/CRM systems; comfortable learning new software tools quickly
Communication Skills: Excellent verbal and written communication, with the ability to craft clear resident-facing materials
Organizational Skills: Detail-oriented, capable of managing multiple projects and deadlines simultaneously
Tech Savvy: Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with digital communications (email marketing platforms, building portals, social media)
Education: Bachelor's degree in Hospitality Management, Business Administration, Communications, or equivalent work experience preferred
Availability: Flexibility to work occasional evenings to support event schedules
Key Competencies
Resident-Centric Mindset: A genuine passion for creating welcoming experiences and building community
Problem Solver: Resourceful in troubleshooting issues and turning challenges into positive outcomes
Team Player: Collaborative approach, able to liaise effectively across departments
Creative Thinker: Innovative in programming events and activities that cater to diverse resident interests
What We Offer
Competitive salary
Comprehensive benefits package (health, dental, vision, etc.)
Professional development opportunities in hospitality and community management
A vibrant, supportive team environment in a luxury residential setting