General responsibilities
* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest deluxe quality that guests expect are delivered consistently.
* To deliver excellent care to our guests
* To have an understanding of the Hotel’s Vision & Mission statement is communicated to the team
* To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
* To report defective materials and equipment to appropriate individual
* To ensure that the ambience in departments (lights, music and temperature) are controlled.
* To be vigilant throughout the Hotel to promote security
* To have strong product knowledge of all areas of the hotel.
* To accept flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
* To provide support where necessary in other areas of the Hotel.
* To comply with the hotels cash handling procedure.
Specific Duties
* To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance)
* Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner
* To be fully aware of any menu updates, hotel promotions, corporate promotions or special
* To be knowledgeable and informed about the introduction of products.
* To carry out cleaning as required.
* To liaise with other departments to ensure that all guest requests are attended to efficiently.
* To rectify any maintenance issues within the hotel on a daily basis
* To monitor and control costs in all areas, energy saving etc.
* Carry out regular hotel inspections to identify maintenance requirements
* To ensure guests safety by eliminating potential risks and hazards
* To check and replace used fire extinguishers immediately
* To ensure that all facilities of the hotel are maintained to the highest standard
* To monitor all purchasing in maintenance in line with the purchasing policy of the hotel
* To ensure that a safe and secure environment for guests, employees and visitors is maintained
* To ensure that all equipment is operated in line with trained instructions and is maintained in a clean working condition
* To use and store all hazardous substances in line with trained instructions
* To wear protective clothing as per safety procedures
* To prioritise and complete all jobs according to departmental standards and within appropriate timeframe and where this is not possible guests and relevant managers are informed
* To ensure that all work complies with safety standards
* To maintain stocks to the required level
* To ensure that all bedrooms are checked on a rota basis and maintenance problems corrected
* To assist the Facilities Manager with the Preventative Maintenance program in the hotel.
* To ensure that public areas are checked daily and maintenance problems are corrected in a timely fashion.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
#J-18808-Ljbffr