Our client is seeking to hire a Clerical Officer on an initial 12-month contract in Sligo. The ideal candidate will be organised, personable, and confident communicating with patients in a professional and empathetic manner.
Responsibilities of a Clerical Officer (Full job description available on request):
1. Schedule, confirm, and manage appointments using the client database.
2. Monitor waiting lists to ensure fair and efficient appointment allocation.
3. Proactively fill cancellations to maximise clinic capacity.
4. Contact patients by phone to offer, confirm, or reschedule appointments.
5. Handle patient queries professionally and empathetically.
6. Update and maintain accurate patient records.
7. Verify patient details in line with GDPR and confidentiality standards.
8. Record appointment outcomes and support reporting needs.
Ideal background:
9. Experience in administration, call handling, or scheduling.
10. Strong communication and telephone skills.
11. Attention to detail and ability to manage high call volumes.
12. Healthcare or patient-facing experience (Desirable).
13. Waiting list management experience.
14. Experience handling confidential or sensitive information.