About This Role
We're seeking a skilled Technical Support Specialist to join our team. As a key member of our organization, you'll play a critical role in ensuring customer satisfaction and accelerating issue resolution.
This is an excellent opportunity for someone who enjoys fast-paced startup environments, solving problems, and working cross-functionally. If you have a strong understanding of SaaS technologies, foundational programming, and cloud-based architecture, we'd love to hear from you.
Key Responsibilities:
* Technical Troubleshooting & Customer Engagement: Collaborate with customers to diagnose and resolve technical issues, providing timely and effective solutions.
* Process Building & Tooling: Design and refine scalable support processes to improve response times, resolution rates, and overall customer experience.
* Cross-Functional Collaboration: Work closely with Product Managers and Engineers to triage bugs, clarify feature requests, and prioritize customer needs.
Requirements:
* 2+ years of experience in Technical Support Engineering or a related technical customer-facing role.
* Excellent written and verbal communication skills with a customer-first mindset.
* Strong analytical skills with the ability to read logs, query databases, and investigate root causes using tools like Postman, SQL, or internal debugging systems.