The Role of an ITSM Architect
Job Description
Pfizer is a global healthcare company that is committed to positively impacting health for everyone, everywhere. Our organization is seeking a highly skilled and experienced IT Service Management (ITSM) Engineer to join our team as a Sr. Manager, Service Now ITSM Architect.
Key Responsibilities
* Design, develop, implement and maintain ITSM processes and systems utilizing the Service Now platform to meet business requirements.
* Work closely with cross-functional teams to gather requirements, translate them into technical specifications and ensure successful delivery of ITSM solutions.
* Partner with ITSM Product owner to develop strategy and roadmap for product development and release.
* Implement and maintain integrations with Service Now with other enterprise systems using REST/SOAP APIs, MID Server, and Integration Hub.
* Analyze existing processes and workflows, identifying areas for improvement, optimization, and enhancement of ITSM processes.
Requirements
To be successful in this role, you will need:
* Bachelor's degree in a relevant field such as Computer Science, Information Technology, or Engineering.
* 7+ years of experience interfacing with or managing IT application/infrastructure technologies.
* 5+ years' proven experience with Service Now ITSM administration/management, configuration, development, integration, upgrade and continuous improvement.
* Certified Technical Architect (CTA) with Certified Implementation Specialist (CIS) certifications in ITSM disciplines.
* Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change and Request.
* Strong skills in Java Script and other scripting languages used within Service Now for automation and configuration.
Benefits
Pfizer offers a comprehensive benefits package that includes:
* A competitive salary and bonus structure.
* A comprehensive health insurance plan.
* A 401(k) retirement savings plan with company match.
* Tuition reimbursement and professional development opportunities.
* A generous paid time off policy.
What We Offer
We offer a dynamic and supportive work environment that allows you to grow and develop your career. Our team is passionate about delivering high-quality IT services that support our business objectives.
This role involves working closely with cross-functional teams to deliver effective solutions and enhance IT service delivery. The ideal candidate will possess a strong background in Service Now ITSM architecture and a deep understanding of ITSM processes.
As part of our team, you will have the opportunity to work on challenging projects and contribute to the development of our ITSM capabilities. You will also have access to ongoing training and development opportunities to help you advance your career.
If you are a motivated and experienced ITSM professional looking for a new challenge, we encourage you to apply for this exciting opportunity.