DescriptionThis is an opportunity to join our Willis TowersWatson Life and Pensions Administration Team and to be part of a dynamic team working together to build on past performance and to achieve even greater success in the future.
The purpose of this role is to independently manage an agreed portfolio of clients in relation to their insured group pension benefits.
High-performing institutions cultivate and grow talent, carefully balancing costs and rewards.From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.
The Role You will be managing a portfolio of Tier 1 & Tier 2 group pension clients in relation to their insured group pension benefits.Liaising with life assurance companies, clients, consultants and third partiesActing as first point of contact for the client in respect of their group pension queriesProcessing insured group pension annual renewals from pre-renewal to issuing final renewal documentation (Annual Member Benefit Statements & Trustee Annual Report)Collate TAR backup and answer audit queries (if required)Managing the workflow systemLiaising with the client and insurance company on:Leaving Service Option StatementsMember Fund SwitchesMonthly ContributionsNew EntrantsRefund of Contributions (Employer and Employee)Transfers In (exclusive of overseas transfers)Transfers Out (exclusive of overseas transfers)Standard RetirementsDealing with PAOsManaging client correspondence (In and Out)Complex consultant queriesLiaise with the WTW group risk administrator where required when processing scheme renewals / member claimsProcessing death claims & liaising with the group risk administrator where requiredEnsuring regulatory requirements, compliance deadlines and service level agreements are adhered to throughout daily processesManage confidential informationAdhering to all data protection requirementsAttend client meetings / conference calls as requiredTraining of new staff QualificationsThe Requirements QFA qualified (Desirable)4+ years' industry experienceExperience in a Life and Pensions Brokerage or Product Provider desirableExcellent PC skills -Microsoft PackagesBe able to work with all levels of personnelExcellent communication skills (written & verbal)Ability to prioritise and work under time pressuresGood attention to detail.At WTW, we believe difference makes us stronger.
We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day.
We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation.
We embrace all types of diversity.
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