Leinster Appointments is currently recruiting for a permanent, full time Customer Service Manager role in Dublin 15 Fully office based role Salary up to €47,000 Main duties: Manage day-to-day customer enquiries via phone, email, and online platforms.
Process and track customer orders, ensuring accurate entry into the system and monitoring until post dispatch and updating Epicor with closing out thereafter.
Coordinate with supply chain, logistics, and production to confirm product availability, lead times, and delivery schedules.
Resolve customer issues promptly and professionally, ensuring quality and timely resolution and all is communicated to customers.
Maintain high levels of customer satisfaction.
Support the sales team with quotations, pricing updates, and product information on Hubspot Identify opportunities for cross-selling and upselling our solutions & products to existing customers.
Manage and grow sales with cohort of existing customers, who purchase infrequently, or have lapsed.
Maintain accurate CRM records, updating customer interactions and pipeline opportunities.
Build and maintain strong relationships with key customers (procurement and/or supply chain), acting as their first point of contact.
Liaise internally with technical and quality teams to ensure customer specifications and compliance requirements are met.
Monitor customer order patterns and highlight any risks or opportunities to the sales manager.
Contribute to continuous improvement initiatives in customer service and sales processes.
Stay updated on food industry trends, ingredient innovations, and competitor activity.
Manage the process to evaluate customer satisfaction on a periodic basis.
Main requirements: - 5 years + experience in a customer service B2B environment - Customer first mindset - Strong problem solving skills - Empathy - Strong communication skills - Good influencer - Builds trust quickly - Technical mindset with an ability to handle detail.
- Ability to think and work independently as well as within a team.
- Prior experience of upselling / cross selling desired.
- Previous experience of working in food companies an advantage.