Job Description
The role of Claims Investigator is to investigate motor, liability and professional indemnity claims of varying complexity.
Key responsibilities include preparing detailed reports, liaising with policyholders, insurers and brokers, and ensuring all investigations are carried out in line with regulatory and company standards.
Other tasks involve identifying fraudulent claims, managing workflow effectively, and consistently providing a high level of customer service.
Required Skills and Qualifications
* CIP qualification
* 35 years experience in claims investigations (motor, liability, PI)
* Strong knowledge of CPC, Minimum Competency standards, policy wordings and relevant legislation
* Excellent analytical, negotiation and problem-solving skills
* Strong written and verbal communication skills with the ability to simplify complex information
* Ability to work independently while also being a collaborative team player
* High levels of empathy, organisation and customer focus
Benefits
This role offers a collaborative and supportive environment with opportunities to develop your skills and grow your career within a highly respected claims team.
Hybrid working arrangements allow for flexibility and exposure to complex claims, while contributing to continuous improvement initiatives provides a sense of fulfillment.