Who we are
Truly Dental is a modern dental company that operates across Ireland, the UK, and the UAE, dedicated to providing high-tech, compassionate, quality dental care. Our Dame Street Clinic is a flagship site in central Dublin with 30+ treatment rooms, an onsite laboratory and radiography, and extended opening hours to provide modern, multidisciplinary care in a beautiful environment.
Fast Facts
* 30+ treatment rooms enabling high-volume, coordinated patient flow.
* All specialists under one roof, improving continuity of care.
* On-site lab & digital radiography/CBCT for faster diagnostics and treatment.
* Extended hours (Mon-Sun) to maximize patient access in Dublin city centre.
Role purpose
As our Receptionist, you will be the first point of contact for patients, delivering five-star front-of-house service in a fast-paced dental hospital. You'll orchestrate patient flow across extended hours, ensuring seamless check-ins, call handling, scheduling, and billing accuracy that underpin excellent clinical care and patient experience.
Key responsibilities
* Warmly greet, welcome, and check in/out patients; provide clear, empathetic information at all times.
* Manage a multiline phone system and high-volume inbox/queries; prioritize between in-person and remote patient needs.
* Schedule, reschedule, and confirm appointments; coordinate with clinical teams to optimize diaries.
* Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
* Generate billing statements, process payments, reconcile daily cash takings, and deposit at the post office as required.
* Operate clinic software (EXACT preferred; training provided) and follow data protection protocols.
* Support changeover periods (e.g., ~2 p.m. overlap) and occasional trial shifts for candidates; collaborate with the weekend team.
* Uphold Truly's hospitality standards and contribute to a friendly, cooperative team culture.
Requirements - Skills & Competencies
Education
* Secondary education required; vocational/admin qualifications an advantage. (No higher degree required per brief.)
Experience
* 1-2+ years in front-of-house or reception roles; dental or hospital reception experience strongly preferred.
* Proven success in high-volume, customer-facing environments.
Knowledge & Skills
* Multiline phone handling, appointment scheduling, billing, and cash reconciliation.
* Proficient with practice management systems; EXACT experience is a plus (training provided).
* Strong multitasking, organization, and attention to detail in a busy setting.
* Excellent spoken/written English; clear, empathetic communication with diverse patients.
* Comfort working with clinicians and senior specialists; professional discretion and GDPR awareness.
Core Competencies
* Patient-centric service & empathy
* Stress tolerance & prioritization in high volume
* Teamwork & cross-functional coordination
* Accountability & reliability (timekeeping, cash/records)
* Learning agility (systems & process adoption)
What we offer
* Attractive terms and salary for suitable candidates; every minute of overtime is paid.
* Career progression with clinical and admin support & guidance.
* A fun working environment and modern computerized dental software system.
* Training on EXACT for the right candidate.
Important details before applying
* Full-time role; minimum 35 hours/week, Monday to Sunday on a 7-day rotation. Weekend flexibility is required (rotation with the weekend team).
* Usual shifts: 07:30-14:00 or 14:00-20:00/20:30; occasional doubles with a weekday off.
* Location: Dame Street Dental Clinic.