Job: IT Support & Finance Operations Specialist
Location: Dublin, Ireland
Working arrangement: 3-4 days onsite (Hybrid – Modern Dublin 2 offices)
Salary: €*****k
Permanent Position
Are you ready to make an impact in a fast-growing fintech environment?
We're looking for a Support & Finance Operations Specialist to join our dynamic team.
If you excel at client support, financial operations, and thrive in high-paced settings, this could be your next career move.
What You'll Do:
Manage client IT support tickets, resolve issues, and ensure outstanding service
Communicate clearly and proactively with clients, meeting service expectations
Liaise with technical teams to drive timely solutions
Own the invoicing and billing process, ensuring accuracy and timely payments
Prepare reports on support trends, client performance, and outstanding balances
Deliver product demos and facilitate client feedback sessions
Identify and implement process improvements in support and finance operations
What We're Looking For:
2+ years' experience in client IT support, operations, or/and some finance understanding (fintech or SaaS a plus)
Advanced Excel or Google Sheets skills (automation, analysis, reporting) - Excel Wizz
Strong customer service mindset and communication skills
Experience with Jira or similar project management tools
Ability to work independently and in cross-functional teams
IT, business, or finance qualification preferred
Bonus: Experience with HubSpot or other CRMs, and/or fluency in Spanish or Italian (But not essential)
Why Join Us?
Shape support and finance operations in a high-growth fintech
Exposure to innovative banking technology
Collaborative, ambitious, and supportive team
Opportunities for career growth across support, finance, and operations
Competitive salary and benefits
Ready to take the next step?
Apply now and help us deliver exceptional client experiences and financial excellence.
Job Type: Full-time
Pay: €27,******-€42,****** per year
Benefits:
Company pension
Private medical insurance
Profit sharing
Work from home
Work Location: In person