Collections & Dispatch Co-Ordinator
Department:
Site Logistics Team
Hours:
Monday – Friday | 39 hours per week
Salary:
Competitive, dependent on experience
About the Role
We are currently recruiting a
Collections & Dispatch Co-ordinator
for a newly created role based at our third-party logistics warehouse in Finglas, Dublin.
This position plays a key role in ensuring customer collections and dispatches are coordinated efficiently during operational hours, while delivering an excellent customer experience. You will work closely with internal sales, logistics and warehouse teams, acting as a central point of contact for customer collections and dispatch activities, as well as providing administrative support within site logistics operations.
Key Responsibilities
The successful candidate will:
* Coordinate and schedule outbound deliveries and dispatches to ensure timely and accurate order fulfilment
* Prepare and issue dispatch documentation, including delivery notes and manifests
* Monitor and track vehicle movements, ensuring adherence to delivery schedules
* Liaise with drivers, couriers and transport providers to resolve delivery issues promptly
* Ensure all dispatch activities comply with company procedures and health & safety regulations
* Maintain accurate dispatch records and update ERP systems accordingly
* Communicate proactively with customers regarding collections, deliveries and any delays
* Assist with load planning to optimise vehicle capacity and reduce transport costs
* Take full responsibility for customer collections
* Deliver excellent customer service, ensuring customers feel welcome, valued and supported
* Liaise with warehouse teams to ensure customers and visitors are attended to efficiently
* Provide on-site, customer-facing support to internal sales teams (Instantor & Flair)
* Ensure the Customer Collection Centre is fully manned, well maintained and presentable
* Answer customer phone calls and manage or redirect collection-related queries as appropriate
* Provide general office administration support, including scanning PODs and returns documentation
* Ensure all couriers and visitors are signed in/out and guided appropriately on site
* Proactively work with sales and warehouse teams to minimise customer waiting times
* Respond efficiently to customer and internal queries
* Build strong working relationships across sales, logistics and warehouse teams
* Maintain up-to-date knowledge of the Flair product range to offer suitable alternatives where required
Key Characteristics
* Experience in an office or administrative role
* Strong customer service skills with an excellent telephone manner
* Ability to multitask and prioritise in a fast-paced environment
* Experience working to deadlines
* Familiarity with ERP systems (Intact preferred)
* Flexible, proactive and willing to contribute to a busy team
* Hard-working, resilient, conscientious and self-motivated
Desirable Skills & Experience
* Working knowledge of ERP systems
* Good proficiency in Microsoft Office (Excel & Word)
* Strong communication and interpersonal skills
* Proven problem-solving ability with a customer-focused mindset
* Experience working with electronic data or basic data analysis (desirable, not essential)
Benefits Package
* Attractive salary, dependent on experience
* Employee Assistance Programme
* Contributory pension scheme
* Free on-site parking