The Salthill Hotel is seeking amotivated and professional Receptionistto join our dedicated Front Office Team. As the first point of contact for our guests, you will provide a warm welcome and ensure a friendly, efficient, and memorable service throughout their stay. As Receptionist, you will be the face of the hotel, representing our values of hospitality, professionalism, and excellence.Key ResponsibilitiesWelcome guests on arrival and manage check-in/check-out procedures.Handle phone calls, emails, and guest enquiries promptly and professionally.Resolve guest issues, feedback, or complaints in a courteous and effective manner.Ensure all email queries are followed up and delegated tasks are completed.Maintain high standards during busy arrival and departure periods.Drive sales opportunities and deliver a high standard of service at the front desk.Manage emergencies, including responsibility for the Hotel Fire Panel during your shift.Liaise with other departments, sister hotels, and central office teams.Manage billing, invoicing, and financial transactions accurately.Receive or redirect deliveries and manage front desk correspondence.Monitor compliance with Covid guidelines and hotel policies.Support management strategies for guest reviews and feedback.Report and follow up on maintenance issues to ensure timely resolution.Attend Front Office meetings as required.Undertake any other reasonable duties as directed by the Front Office Manager.Experience & Skills RequiredMinimum 1 year's experience in a hotel reception role.Strong interpersonal and customer service skills.Ability to multitask, prioritise, and remain calm under pressure.Excellent communication skills, both verbal and written.Well-organised with keen attention to detail.Strong IT and administrative skills with a professional telephone manner.Fluent English (essential).A proactive team player with flexibility to work shifts (3 over 7 days).What We OfferThe opportunity to be part of a supportive and professional Front Office Team.A dynamic and fast-paced environment in one of Galway's most iconic hotels.Training and career development opportunities within our group.Competitive salary and benefits package.Incentive system.Meals on duty.Uniform.