Key Job Responsibilities
We are seeking a skilled Office Supervisor to join our professional team. In this role, you will be responsible for managing staff and their daily/weekly workload, ensuring timely claims and query resolution within our service levels, overseeing rosters, breaks, holiday cover, and other administrative duties.
This is an excellent opportunity to develop your people management and administrative skills in a reputable organisation.
Main Duties:
- Manage staff workloads, prioritise tasks and ensure efficient use of resources.
- Handle claims and queries professionally and promptly, maintaining high customer satisfaction ratings.
- Oversee rostering, breaks, holiday cover, and other administrative tasks, ensuring seamless operations.
- Conduct regular 1-to-1s with team members, addressing performance and providing constructive feedback.
Requirements:
To succeed in this role, you should have recent relevant experience in a similar position, including people management and administrative duties. Strong communication and interpersonal skills are essential for effective collaboration with diverse stakeholders. Proficiency in Microsoft Office Suite is required, with the ability to troubleshoot system issues being desirable.
A strong candidate for this role will possess clear examples of career achievements within a similar environment, demonstrating proficient administrative and customer service skills.