Job Description
To assist in the management of the restaurant and employees, deputizing in the absence of the respective management team.
Job Responsibilities
* In conjunction with the management team, coordinate all staff requirements and rota's for all vital duties, under your remit.
* Resolve customer complaints regarding food service.
* Train employees in food preparation, and in service, sanitation, and safety procedures.
* Observe and evaluate workers and work procedures to ensure quality standards and service.
* Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
* Perform personnel actions, such as hiring and exiting employees, providing employee orientation & training, and conducting supervisory schedules and timesheets.
* Set up and clear up of events and functions, & provision of employee cover
* To implement and maintain the highest standards in food hygiene, service & presentation (HACCP & Health & Safety Legislation)
* To own the service of food and drink at each service point during service.
* Be always customer-focused and conduct the service in a friendly and professional manner.
* Assist with service within the Department as requested, including front of house duties during busy periods.
* Advise management of any recommendations to style of service, menus, etc. to ensure that the department's operation stays driven and current in its approach.
* Maintain an inventory of light equipment, including crockery. Assist with the monthly stock take.
* Undertake training to enhance and improve personal skills and knowledge.
* Handling cash transactions and ensuring the accurate cash handling procedures are followed in accordance with company procedure
* Maintain personal hygiene and appearance to a high standard
* Comply and assist in the promotion and implementation of the company's policies and procedures.
* use appropriate corporate tools to drive engagement
Any other reasonable duties as requested by your line manager.
Qualifications
* Ability to lead, empower and form working relationships with team members
* Use of IT packages such as Word, Excel, stock ordering packages etc
* A keen interest in food and service.
* Excellent communication and customer service skills.
* Flexibility regarding shifts and weekend work and ability to work on own initiative.
* Solid understanding of Food Hygiene including HACCP.
* Financial understanding of food and labor
* Dedication and self-motivation
* Good timekeeping
* Courteous manner
* Previous management experience
* Two years' experience in a catering environment