Overview
At the Keadeen Hotel, we pride ourselves on exceptional service and creating memorable guest experiences. We are now seeking a friendly, professional, and organised Receptionist to join our Front of House team.
As a Receptionist, you’ll be the welcoming face of our hotel, ensuring the smooth running of the reception desk and providing outstanding customer service to every guest. From handling check-ins and reservations to assisting with guest enquiries, you will play a key role in making each stay seamless and enjoyable.
Duties
* Warmly greet and check in/out guests, ensuring all details are accurate.
* Manage phone and email enquiries, reservations, and switchboard calls.
* Handle payments, balance reception cash, and manage foreign exchange.
* Anticipate guest needs, resolve queries, and promote hotel facilities.
* Maintain a professional appearance and adhere to health & safety procedures.
Requirements
* Experienced with hotel property management systems such as HotSoft or a similar PMS.
* An excellent communicator with great attention to detail.
* Computer literate and confident with reservation systems (training provided as needed).
* A team player who is organised, trustworthy, and flexible.
* Able to work on their own initiative and remain calm under pressure.
* Varied shift pattern, including mornings, evenings, weekends, and public holidays on a rota basis.
* Flexibility is essential to meet the needs of our guests.
Benefits
* Complimentary staff meals on shift.
* Free gym membership to support your health and wellbeing.
* Access to a confidential Employee Assistance Programme (EAP).
* Generous staff discounts on stays at hotels within our group.
* Career development & training opportunities to help you grow with us.
* Team recognition rewards and social events.
* Free parking on-site.
* Opportunities for internal promotions and cross-training.
If you are interested in this role, please apply with your CV for immediate consideration.
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