Job Summary
This role is ideal for those who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. As a Customer Service Associate, you will be the face of our organization, interacting with guests to ensure their satisfaction and comfort.
Key Responsibilities:
* Provide prompt and courteous assistance to guests, addressing their concerns and needs in a professional manner.
* Collaborate with colleagues across departments to maintain a seamless experience for guests.
* Maintain a clean and safe environment, reporting any hazards or incidents to management promptly.
Requirements
To succeed in this role, you should possess the following skills and qualifications:
* Genuine passion for delivering memorable moments to guests.
* Positive approach to changing service environments and priorities.
* Pro-active attitude with a hands-on approach to delivering consistent results.
Benefits
We offer a range of benefits to support your growth and well-being, including:
* Special rates on hotel rooms across the UK & Europe.
* Company-wide recognition scheme.
* Talent referral scheme.
Ongoing Learning and Development
We believe in investing in our team members' careers and offer opportunities for training and development, including:
* GROWonline BELONG induction and development courses.
* Academy Technical skills training.
* 'Come Join Us' Guest Care training.