 
        
        Job Summary
This role is ideal for those who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. As a Customer Service Associate, you will be the face of our organization, interacting with guests to ensure their satisfaction and comfort.
Key Responsibilities:
 * Provide prompt and courteous assistance to guests, addressing their concerns and needs in a professional manner.
 * Collaborate with colleagues across departments to maintain a seamless experience for guests.
 * Maintain a clean and safe environment, reporting any hazards or incidents to management promptly.
Requirements
To succeed in this role, you should possess the following skills and qualifications:
 * Genuine passion for delivering memorable moments to guests.
 * Positive approach to changing service environments and priorities.
 * Pro-active attitude with a hands-on approach to delivering consistent results.
Benefits
We offer a range of benefits to support your growth and well-being, including:
 * Special rates on hotel rooms across the UK & Europe.
 * Company-wide recognition scheme.
 * Talent referral scheme.
Ongoing Learning and Development
We believe in investing in our team members' careers and offer opportunities for training and development, including:
 * GROWonline BELONG induction and development courses.
 * Academy Technical skills training.
 * 'Come Join Us' Guest Care training.