Reservations Sales Agent - French Speaking
Location: Dublin
Position: Reservations Sales Agent - French Speaking (Full-time, permanent)
Staycity Group is looking for a Reservations Sales Agent - French Speaking to join their Reservations Team in the Dublin Head Office, on a full-time permanent basis. This is an opportunity to join the reservations team of the leading Aparthotel provider in Europe. Staycity offers a fun, fast-paced and team-oriented culture with a strong emphasis on collaboration and employee welfare.
You will be dealing with customers both internally and externally, so our ideal candidate would have a strong customer focus. Staycity offers a competitive package, as well as opportunities for growth and advancement.
Staycity Group's expansion is rolling out under two brands – Staycity Aparthotels and Wilde Aparthotels by Staycity, Europe’s premier Aparthotel provider.
Responsibilities
As a Reservations Sales Agent, you are responsible for the management and processing of all inbound sales and reservations enquiries from various channels, as well as answering customer/agent enquiries. The role also involves:
* Making and amending reservations
* Gathering lead enquiries for the Sales team
* Confirming group reservations
* Reporting daily sales and performance indicators
* Qualifying sales needs and where possible setting up calls and meetings for the city Sales Managers
From time to time, this role will also require sales research to assist the sales team in identifying and developing new leads. Quality customer service is the priority. As the first interaction the customer has with Staycity, it is crucial to make their experience pleasant and easy.
What you need
* Fluent English and French, written and spoken
* Proficiency in Word and Excel; experience with Opera PMS is preferable
* Ambitious with excellent customer service skills, a strong telephone manner and attention to detail
* Organised, target-driven with the ability to prioritise workload
Benefits
* Paid family leave (more than 1 year of service)
* Flexible working patterns
* Generous holiday allowance
* Matched pension contributions
* Health and Dental Insurance
* Bonus scheme rewarding high performers (based on core values and tied to individual property goals)
* Discounted rates for overnight stays for you, your family and friends
* Refer and earn scheme for successful referrals
* Cycle to work scheme
* Education Support
* 2 paid volunteer days per year
* Employee Assistance Program (EAP) support for you and your family
What we offer for you
We would love you to apply if you fit the role. If you feel you are the right fit for this Reservations Sales Agent role then please click "apply" now. We'd love to hear from you!
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