Major Incident Manager - Technology
Dublin (Hybrid) - 11 Month Contract - €90,000
We're partnering with a global technology organisation to hire an experienced Major Incident Manager to lead the resolution of high-impact (P1/P0) incidents within a complex, customer-facing environment.
This is a high-visibility role where you'll act as the central point of command during critical incidents, working cross-functionally with engineering, support, and security teams to restore service and minimise business impact.
What you'll be doing:
Leading end-to-end management of major incidents in a fast-paced environment
Acting as the incident commander on bridge calls, coordinating technical teams globally
Driving timely, clear communication to both technical stakeholders and senior leadership
Ensuring incidents are resolved efficiently and post-incident reviews are completed
Partnering with teams across operations and security to manage critical events
What we're looking for:
Proven experience managing major incidents in a complex technical environment
Strong understanding of ITIL (Incident & Problem Management)
Confident communicator, comfortable engaging at executive level during high-pressure situations
Technically literate, able to translate complex issues clearly
Experience in SaaS or large-scale enterprise environments is highly desirable
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