Dublin - Park West location - Hybrid with 1 day/week WFH A supportive, people-first team culture €45 K-€60 K/year + benefits + bonus My client is a dynamic and growing MSP with a passion for great technology and even better customer service.
Their team is collaborative, friendly, and always ready to support one another and they are looking for someone who shares that energy.
As a Level 2 Engineer, you'll troubleshoot complex issues, work on both client and server environments (virtual and physical), and get hands-on with cloud and on-premise services.
You'll also get to roll out and implement IT solutions, mentor junior staff, and play a key role in delivering projects that make a real difference for their clients. Your Responsabilities: Resolve assigned support tickets and technical issues efficiently Act as an escalation point for the Level 1 support team Communicate clearly with clients, keeping them in the loop and ensuring their needs are met (and exceeded) Deploy and document new IT solutions for a variety of businesses Help introduce and assess new technologies for our service offerings Keep client documentation up to date and support our team with accurate technical reporting Provide mentoring and training to junior technicians Your Experience & Education: No VISA sponsorship available.
3+ years' experience with Microsoft 365 and Azure Admin portals (Exchange, Share Point, etc.) Strong skills in firewall, wired/wireless networking, and troubleshooting Familiarity with Intune, Windows Server (2016+), Active Directory, DHCP, DNS Project implementation experience and a knack for documentation A team player with top-notch communication skills and attention to detail Previous experience in a Managed Service Provider environment is a big plus Comp TIA Network+, MCSA/MCSE, CCNA, Azure certifications - AZ-104, MS-102, MD-102 (highly desirable) Experience with PSA systems and time management tools (desirable) Please APPLY directly or contact me on sarao@therecruitmentcompany.com / 016917002 for further details.
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