Grocery Checkout Team Lead Role
We are seeking a skilled and experienced team lead to oversee our grocery checkout operations.
This critical customer-facing role involves leading by example, ensuring exceptional service, operational efficiency, and a seamless checkout experience for all customers.
* Lead, support, and motivate the checkout team to deliver outstanding customer service.
* Manage daily checkout area operations, ensuring accuracy and efficiency.
* Train, develop, and coach team members to meet performance standards.
* Handle customer queries and resolve any issues in a professional manner.
* Oversee cash handling procedures and ensure compliance with company policies.
* Monitor team schedules and rota management to ensure sufficient cover during busy periods.
* Implement and maintain health, safety, and hygiene standards.
This is an ideal opportunity for individuals with previous experience in a leadership or supervisory role within retail or customer service. The successful candidate will possess excellent communication and interpersonal skills, strong organizational abilities, and proficiency in cash handling and till operations.
Ideal Candidate:
* Previous experience in a team lead or supervisory role within retail or customer service.
* Excellent communication and interpersonal skills.
* Strong organisational and problem-solving abilities.
* Ability to work in a fast-paced environment and manage competing priorities.
* Proficient in cash handling and till operations.
* Flexible with working hours, including weekends and evenings.