Operational Management Role
This key position oversees the daily management of branch operations, ensuring seamless delivery of services and high levels of customer satisfaction.
The successful candidate will be responsible for managing sales, profitability, staff development, and implementing strategies to increase productivity and meet sales targets.
* Reporting directly to the Branch Manager and carrying out duties in their absence.
* Ensuring corporate deliveries/collections meet exceptional service standards.
* Providing top-notch customer service and feedback to staff and management.
* Overseeing CSR's responsibilities and targets, as well as setting internal sales targets and holding staff accountable.
* Identifying Corp Sales Opportunities and working with the Branch Manager to target these opportunities.
* Managing day-to-day operations/processes, including deliveries, improvements, utilization, and customer invoicing requests.
* Liaising with valeting staff to ensure smooth running of the valet area.
* Ensuring safety checks are in place and auditing cars daily to meet agreed criteria.
Benefits:
* Competitive salary package
* Twenty-two days annual leave
* Annual bonus based on Agreed KPIs
* Monthly uncapped commission
* Company-provided vehicle
* Medical refund scheme
* Enhanced statutory sick pay
* 1.5% employer-matched Pension scheme
* Enhanced Maternity and Paternity benefits
* Access to exclusive benefits and discounts platform
* Life Assurance x2 basic salary
* Employee Assistance Programme
* Opportunities for career advancement and professional development
Requirements:
* Relevant third-level qualification advantageous but not obligatory
* Two years of supervisor/assistant manager experience advantageous
* Intermediate level of Excel and Word required
* Excellent organizational and interpersonal skills
* Ability to work independently
* Team Player
* Full clean driving license
Europcar is an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons. Join us in building our operations for growth over the coming year and take advantage of ongoing training and development opportunities to progress your career in the rental industry.