Role OverviewNYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio. The Housekeeping Supervisor will support the strategic initiatives and objectives of the Housekeeping department, as well as supervising day-to-day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values.ResponsibilitiesAs a Housekeeping Supervisor, you’ll be the backbone of the team as you’ll be working with the Head Housekeeper to inspire and motivate the team, ensuring that all guests have memorable experiences with us. You’ll be creating and distributing room lists to the team, ensuring that the department’s productivity is aligned with targets, and inspiring the team to exceed our guests’ expectations.Work alongside the Head Housekeeper to maintain the Leonardo standard in the hotelTrain new team members: we want everyone to feel confident in their new role!Bring your warm personality with you every day as you’ll be collaborating with other departments within the hotelKeep an eye on the details: you’ll be inspecting rooms and maintaining stock levelsPerks & BenefitsSpecial rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionOur Commitment to InclusionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why Join Us as a Housekeeping Supervisor?At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!EEO StatementWe are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.
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