Reception and F&B Operations: Receiving a hand-over from the Duty Manager/Receptionist and ensuring that all aspects of night service are dealt with in an efficient and effective manner. To be responsible for a cash float which must be balanced at the start and end of each shift. Ensure the float has adequate change and request further change when required. To ensure that you are wearing correct uniform in line with company standards and your name badges. To welcome guests to the hotel in a courteous and helpful manner. To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the Duty Manager. To highlight any guests special requests details to the Day team/relevant department to ensure they are cared for correctly. Ensures all guests are assisted with their luggage when arriving or departing hotel. Parks and retrieves guest vehicles. Calls taxis for guests. To ensure that a suitable method of payment for each guest account at the time of check in. Undertake payment or pre-authorisation from the guest following correct standard procedures and checking details accurately. ensuring credit is only open to those guests with authorisation. Informs guest about formalities. any special conditions relating to their stay and the services available. To make additional charges to guest and conference accounts. using the Hotels software system. Ensure that all guests are safe and comfortable. Be fully aware of all daily and weekly events in the hotel. Serve guests at the resident bar/lobby ensuring accuracy by checking name and room number and having guest to sign bill. Ensures the breakfast rooms are set for the next days business and ensure all meeting rooms are cleaned and vacuumed nightly To ensure that the public areas are cleaned in a manner that exceeds our guests expectations and is to the Hotel standards. Completing daily and weekly cleaning task. To produce room service food in line with Food Hygiene standards and that the service provided complies with the Hotel standards. Ensures that wake up calls are made promptly. Ensure breakfast trays are set and early breakfast delivered to rooms. Follow night audit procedures and generate the relevant reports for each department. To undertake any other duties which may be assigned to the role. Maximise revenue where possible by means of up selling. Carry out a comprehensive hand over to early Duty Manager before end of shift. Security: Ensures all access to the hotel is secure as required by hotel policy and procedure. Ensuring the minimum of 3 security checks at regular intervals with emphasis on security. and fire safety. To conduct security floor walks and car park checks throughout the night. Ensures that all F&B outlets are closed down correctly. Ensures that the all hotel stores are locked. Ensure that all guests are safe and comfortable. Comply with all Hotel policies. procedures and standards. Understands the Hotels fire. emergency and bomb procedures. Report all maintenance faults to the Maintenance Manager and Duty Manager. Record all accidents and injuries. which occur on the premises to the Duty Manager. Team Management: Inform all overnight staff of nightly activities. group and VIP arrivals as well as special requests and repeat guests. Making sure that staff are wearing the correct uniforms in line with hotel standards. Ensures all VIP guests are highlighted and actioned on. Managing and monitoring the activities of all employees during a night shift. Supervise the Night team to ensure that they are performing their nightly tasks in line with the night checklist and hotel health and safety standards. Supervise Room Service with attention to accuracy and efficiency of orders. Give assistance to other departments as and when necessary. Motivate the Night team and focus on improving and increasing service delivery efficiency. Plan and produce rosters ensuring effective deployment of the team. Attend meetings and training sessions as and when required. Conduct annual Appraisals with Team Members. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Participates in employee progressive discipline procedures. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. General: Guest Service & Focus: To comply with the company Guest Service policy by ensuring that our guests are a priority always; to endeavour to anticipate guest needs & respond appropriately. care for and resolve any queries. requests and complaints. We support and respect each other as colleagues whether in a support role or frontline with our guest Skills: Hotel service Guest relations Front desk Rostering Hotel Operations Beverage Management Benefits: Parking Gym Meal Allowance / Canteen Employee Assistance Programme Additional Annual Leave Health & Wellbeing Contribution