Job Description:
Osborne are partnering with a company based in Dublin 11 who are looking to add to their team.
This position is an amazing opportunity to work with a strong team of self-starters who excel at customer and client service.
As part of the high-performing customer support team, youll handle inbound and outbound calls, accurately log customer interactions, and promote our wide range of services.
You'll work closely with business clients, engineers, and internal teams to deliver a proactive and professional service.
This role will suit a motivated individual with a passion for customer service.
This fast-paced role combines customer support with general administrative tasks, offering variety, challenge, and the opportunity to make a real impact.
* Call handling (customers, engineers or internal stakeholders).
* Responding to requests and dealing with complex issues.
* Handling e-mail requests and queries from customers, engineers or internal stakeholders
* Logging fault calls for nationwide engineering team, managing resources, monitoring, closing calls for invoicing
* Planning, scheduling service and commissioning work with engineers and customers
* Service contract renewals follow up
* Price queries from engineers and customers
* Updating databases with customer contact details
* Liaising with sales team, credit management and logistics team
Key Responsibilities:
Key Requirements:
Proven experience in busy B2 B operations, preferably within construction industry, property management sector, customer service and sales support business areas.
Minimum experience of 12 months in a similar role
Highly motivated, self-starter and ability to multi-task competing priorities
Skills in MS Office: especially Word, Excel, Outlook
Preferred Knowledge of Salesforce / SAP
Effective telephone skills, including handling complex calls
Exceptional team player
Works well under pressure in a fast-paced environment
Excellent communication skills both written and oral
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