Responsibilities:Plan and coordinate Branch activities on a daily basis, to optimise branch capacity and efficiencies.Supervise and manage a team individuals undertaking CF3 & CF4 roles that are advising on products and/or arranging a financial service for customers of the Bank.Coach Branch Colleagues to ensure the key learnings of Blackbelt are embedded, including; collaborative customer conversations, enhanced customer engagement and education of customers on all channels available to meet their needs.Drive the management of business development, lead generation and cross sales personally and across the team, ensuring clear visibility on branch and individual performance, empowering colleagues to contribute in order to maximise sales within the branch.Provide excellent customer service and advise our customers throughout their product /financial needs journey.Work closely and build relationships with Senior Financial Consultants, SME Managers and Territory Sales Managers.Co-ordinate sales activity in the branch in collaboration with the territory team, led by the Territory Sales Manager.Actively manage the risk and control agenda so that all standards are met including the successful completion of BRQ, to ensure that risk is minimized and work is completed in a regulatory compliant manner.Ensure the team fully understand their impact on compliance, and embed the term 'right first' time, recognising good compliant performance. Lead by example.Proactively engage colleagues to deliver for our customers, new and existing to ensure we met our customers' needs while maintaining satisfaction and generating new business.Understand and promote the customer segmentation ethos.Optimise the various sales support tools and channels (e.g. activity management, online mortgage portal, SMART calendar, CVM Campaigns etc.), to increase revenue for the business.Ensure Branch team/s are fully compliant with industry standards and regulations at all times.Create a culture of learning through supporting the development and performance of staff within the team.Celebrate success and address under performance in a timely and effective manner, by providing regular performance feedback and conducting regular documented performance reviews, identifying and resolving issues effecting individuals progress.Work with TSM to ensure succession planEnsure the management and adjudication of complaints is operated within your branch in accordance with Group Policy and Procedure and adjudicates on escalated complaints from those reporting into you.Drive a compliance culture in the branch and ensure sales and services are delivered according to policy.Complete all management checks with due diligence and accuracy including;Management balancing of ATM's and SSBM'sManagement balancing of each teller (cash desk and TCR)Management reserve balancingManagement coin balancingManagement check of marked notesManagement checks of relevant registersManagement oversight of cash orders and remittancesManagement oversight of the cash area, including teller dockets, cash and coin levels, general maintenance of cash area including tidiness to ensure customer documentation is not in view.