Location – Wexford or Dublin head office 3 days per week, 2 days from home. (Hybrid)Working in collaboration with the Claims Leadership team will be key to the success of this role.This role involves the supporting your team and management in achieving the Strategic objectives of the business by ensuring delivery of your own performance objectives. Your role specifically is to deliver a positive customer experience through high quality, compliant and efficient claims handling. The Claims Handler role will manage mainly motor (non-Injury) or non-motor property damage claims depending on the mix of the portfolio.Key responsibilitiesProvide information to customers in a professional and timely manner regarding their eligibility, cover/benefits and terms and conditions and advise them in relation to the claims process and regularly and compliantly update them on the progress of their claim.Ensure that information provided to customers and third parties is correct, clear, complete, and up to date by consulting the relevant data source/s.Support a "can do culture" where our priorities are driven by the customerTo be flexible to the needs of the company in prioritising workflow appropriately and effectively.Process incoming correspondence and documentation effectively and efficiently within service level agreements and in line with relevant regulations.Proactively review claims to determine what actions/steps can be taken to progress and follow up with the relevant parties accordingly.Pro-actively investigate claims, thoroughly and efficiently, with a view to identifying relevant and complete information at the earliest opportunity with telephone call being the most pro-active and preferred method.Consistently working with customers and service providers to progress claims towards settlement in line with the departmental procedures.Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement or reimbursement.Reserve as accurately as possible by estimations of realistic ultimate costs of each claim for any potential liability within reserving authority, with clear documentation of rationale on the Company's systems.Review of claim within agreed timeframes relative to claim type as accurately and thoroughly as possible at all times complying with CPCEngagement with Peer-to-peer and CPC quality programmeEnsuring efficient management of workflow within expected timeframes by using the diary system effectivelySIU referral of claim as appropriate and in line with guidance in CPMAttention in particular to vulnerable customers/complaints handling/data protection guidelines within the Claims Procedures ManualSupporting the FNOL process/audit preparation when requiredFollow all relevant procedures & guidelines outlined within the Claims Procedures Manual.Adhere to all Company policies & proceduresThis role is a 'controlled function' as defined by the Central Bank. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee's fitness and probity.Above is the current list of your overall responsibilities and is not a definitive task list. This may change from time to time depending on business demands or company reorganizations.Education and work experienceAptitude for learning and taking exams successfully with ability to progress to CIP qualification with easeTwo years' experience handling similar type claims in an Insurer or MGA or call center experience.Knowledge & SkillA thorough knowledge on the requirements of the Consumer Protection Code and the Minimum Competency standardsAn understanding of specific General Insurance Broker and Provider/Promoter processes and business models.Knowledgeable and a good understanding of relevant Policy wording, limits, terms and conditionsKnowledge of the applicable legal framework and legislationExcellent investigation skillsAbility to articulate complicated information clearly and accuratelyAbility to listen effectively – hearing and understanding the client's queries and empathizing where relevantExcellent written communication skills with ability to transfer information concisely and accurately.Approachable team player that collaborates with and supports other team members promoting team spiritExtremely well organised with excellent time management skillsEmpathic, understanding and patientProfessional and confident telephone mannerExcellent IT skills with ability to adapt to new systems or change in a positive wayYour ApproachAct honestly, fairly and professionally in the best interests of our customers and the integrity of the market.Act with due skill, care and diligence in the best interests of our customers. Consistent demonstration of our values, Trust, Agility, Service.Approachable, friendly and easy-to-deal withBuild and maintain strong customer/third party relationshipsDedicated to continuous improvement and innovationDedicated to working compliantly in a regulated environmentHigh levels of empathy and understanding for our customersJob Type: Full-timeExperience:Customer service: 1 year (required)Work Location: Hybrid remote in Ardcavan Business Park, CO. Wexford