We are seeking an experienced Network Specialist to provide advanced support across our enterprise data center and network environments. The ideal candidate will have strong hands-on skills with switches, routers, VLANs, and VOIP, along with a working knowledge of servers, storage, monitoring tools, and ITSM processes.
Job Description
The role requires troubleshooting, incident management, and collaboration with internal, customer, and vendor teams to ensure smooth IT operations within SLA-based environments.
* Network Support & Troubleshooting: Configure, maintain, and troubleshoot network devices including Switches, Routers, Wireless Access Points (Cisco preferred).
* Assign switch ports to VLANs and patch phone ports to switches.
* Troubleshoot and support Avaya VOIP phones (basic configuration).
* Diagnose and resolve fiber link issues between switches, escalating to remote teams when needed.
* Replace and troubleshoot network switch chassis/blades when required.
Required Skills & Qualifications
To be successful in this role, you will need:
* 5+ years hands-on experience in network and data center operations.
* Proficiency in network devices (Switches, Routers, Wireless APs); Cisco certification is a plus.
* Experience with VLAN configuration, VOIP troubleshooting, and fiber link management.
* Brief knowledge of backup technologies (EMC Avamar, Data Domain).
* Understanding of monitoring tools (SolarWinds, Control-M).
* Familiarity with Windows, UNIX, and Linux environments.
* Strong troubleshooting skills and ability to work in SLA-driven environments.
Benefits
This role offers the opportunity to:
* Be part of a mission-critical enterprise infrastructure team.
* Work with global technical experts and diverse technologies.
* Gain experience across network, data center, and system administration domains.