Unijobs on behalf of our public sector client has a requirement for a Change Analyst. This is a temporary position; the initial contract duration is for 12 months with the possibility of extension thereafter. This position is also working off a hybrid model, and the base location is in the Leinster area. Based off a 35-hour work week the successful candidate will be employed as an agency employee and will be paid an hourly rate of €28.60 based off an annualised salary of €52,235 and will accrue 30 days' annual leave per year along with public holidays. *Applicants must be eligible to work in Ireland at the time of application* Person specific requirements: Service Management experience, particularly in the area of Service Transition/Change Management/Release Management. Ideally ITIL Foundation certified or commit to work towards certification Broad familiarity and experience with modern enterprise architecture from either a technical or service process perspective Experience with Office 365, SharePoint and Power BI. Duties and responsibilities: Receive, log, and allocate a priority to change tickets Review logged normal and emergency change tickets and follow up with requestors and other change stakeholders to get change tickets ready for CAB approval Monitor standard change tickets and provide guidance to change requestors Collate and document all relevant data that support the Change Management Process and the knowledge management requirement for eHealth support and the business Is an advocate for the Change Management function Provide support in carrying out ad-hoc Change Management tasks Collaboratively work with relevant parties to ensure all documentation and training material is compliant and up to date Change Management Operational Tool Sets - carry out administrative tasks required for Change Management day-to-day operations Focus on efficiency, improve quality of service, increase customer satisfaction, and reduce cost Be ITIL Certified in an accepted version or commit to work towards certification Experience with ITIL based disciplines Eligibility criteria: The successful applicant will have the following track record, capabilities and qualifications: At least 1 year experience in a large-scale, multi-vendor IT environment. Excellent communication skills, including report writing and presentation skills. Ideally ITIL Foundation certified Evidence of practicing and promoting a strong focus on delivering high quality customer service Strong process background; Self-Motivated and is comfortable working unsupervised *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: Service Transition Change Management Release Management ITIL Office 365 Benefits: Accrue 30 days AL per year