At Park Inn by Radisson, Shannon, we stand out together as one team and make memorable moments for our guests.
We currently have an open position for a Night Porter. The Night Porter plays a crucial role in maintaining the security and smooth operation of the establishment during night time hours. This position involves a combination of customer service, security and administrative tasks.
Main Responsibilities:
Security and Safety:
* Monitor and control access to the premises.
* Conduct regular patrols to ensure the safety of guests and the property.
* Respond to and report any security incidents or suspicious activities.
* Ensure that emergency procedures are followed in case of fire, theft, or other emergencies.
* Perform fire walks.
Customer Service:
* Greet and assist guests arriving or departing during late-night hours.
* Handle check-ins and check-outs for late-night arrivals and early departures.
* Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
* Address guest enquiries and concerns promptly and professionally.
Administrative Tasks:
* Perform night audit duties, including balancing accounts and preparing financial reports.
* Handle late-night check-ins and check-outs, ensuring accuracy in billing and reservation details.
* Complete any outstanding tasks from the day shift, such as room inspections or paperwork.
* Maintain accurate records of guest interactions and incidents.
Housekeeping Support:
* Co-ordinate with housekeeping to address any guest requests for additional amenities or services.
* Perform light cleaning duties in public areas as needed.
* Ensure that public areas are tidy and presentable.
* Prepare function rooms for the following day.
About The Role
Qualifications:
* Previous experience in a customer service or hospitality role is preferred but not essential.
* Strong communication and interpersonal skills.
* Ability to handle emergency situations calmly and efficiently.
* Basic computer skills.
* Knowledge of hotel procedures and services.
* Be available to work 5 nights over 7 days of the week.
Benefits of working for Park Inn by Radisson, Shannon Airport:
* Competitive salary
* Excellent training
* Free car parking
* Free meals on duty
* Discounts across the Windward Hotel Group including accommodation, spa, golf & food.
* Employee of the month incentive
* Employee of the year incentive
* Staff appreciation week
* Career opportunities through continuous training and development
Required Criteria
Desired Criteria
Candidate must have computer skills to include Microsoft
Skills Needed
Hospitality, Exceptional Customer Service Skills
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Company Benefits
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.
Salary
€15.25 per hour