Overview
Join to apply for the Business Support Administrator role at Charles River Laboratories.
This is initially a 12 month Fixed Term Contract position, with the potential to become permanent in 2026. The role reports into the Global Senior Manager, Customer Services, and is based at our Microbial site in Dublin.
Responsibilities
* Assist in preparing all CPQ quotes for designated territory; quotes will be approved by RM’s for each country.
* Support for translations and review of translations requested by PM and marketing to the Sales Team.
* Sales Operations Smartsheet completion for Quality Agreements, SLA’s, Contracts, Third Party Reviews, etc.
* Salesforce support: Creating Leads and Opportunities as per AM’s instructions; Draft / create contacts; Create Tasks for the AM’s; Complete Competitor Information; assist with preparing product testing information; clean up duplicate/triplicate accounts in Salesforce by submitting tickets to Master Data Team.
* Tender support administration for European countries.
* Accugenix Support for new Customers: Web Portal Demo; Web Portal Account Creation Support.
* Monitor new customers buying behaviours after instrument installations and share analysis of sales consumption information ( nurture program ).
* Contact customers after instrument installation to ensure customer satisfaction and support any further requirements.
Experience and Qualifications
* Customer Service Experience or Sales Experience.
* Salesforce knowledge essential, or experience in equivalent system.
* Language skills (written and spoken): English; with Italian, French or Spanish required; advantage if more than one language.
* School level certificate or diploma.
* Excellent planning and organisational skills.
* Good numeracy.
* Strong IT proficiency.
* Impeccable attention to detail.
* Able to work to tight deadlines with multiple priorities.
* Strong team player, communicator and collaborator.
* Demonstrable experience of proven success in a similar role.
* Ideal start date: Early October.
About Microbial Solutions
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services designed to meet the complex and ever-changing needs of the industry. We help clients ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements and support decision making and operational efficiencies.
About Charles River
Charles River is an early-stage contract research organization (CRO). We provide a diverse portfolio of discovery and safety assessment services, including GLP and non-GLP, to support clients from target identification through preclinical development. We also offer products and services for clinical laboratory testing and manufacturing activities. With over 20,000 employees in 110 facilities across 20+ countries, we coordinate worldwide resources to meet client challenges.
At Charles River, we are committed to diversity and inclusion and welcome all talent.
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