Individual Giving Administrator We're looking for a highly organised individual with strong administrative skills, ideally with experience in or a passion for the charity sector.
Key Duties And Responsibilities: Support the development and delivery of donor stewardship plans Act as the first point of contact for all monthly donors, once off donors, regular givers and tax back enquiries, ensuring a high standard of donor care Set up, amend, or cancel donor records and maintain accurate, up to date information on the CRM system Process donations and thank donors via personalised communications in a timely manner Build and maintain strong relationships with donors to support retention and long - term engagement Follow up with supporters on missed or cancelled monthly donations Provide administrative support for the Tax Back Campaign and Programme Manage all In Memory donations with professionalism, sensitivity, and care Assist in the implementation of the organisation's annual legacy programme Ensure full compliance with GDPR and maintain accurate, secure donor data Provide administrative support to the wider fundraising team where required Carry out additional duties as required by the Individual Giving Manager and Head of Fundraising SKILL AND EXPERIENCE REQUIRED: Minimum 2 years relevant experience, within a fundraising, sales, events or marketing department High level of computer literacy, including proficiency in CRM systems and Microsoft Office (Word, Excel, Outlook, PowerPoint) Strong organisational skills with excellent attention to detail Experience working as part of a team, being innovative and executing creative thinking to achieve targets Excellent interpersonal and relationship building skills Excellent presentation, communication (written