Customer Chief Technology Officer (Customer CTO)will act as a trusted technology advisor to our most strategic customers. This role is focused on working with senior customer stakeholders (CIOs, CTOs, Heads of IT, Digital and Operations) to deeply understand their technology landscape, business priorities, and challenges, and to help shape pragmatic technology strategies and solutions that drive efficiency, cost optimisation, resilience, and competitive advantage.The Customer CTO will bridge business strategy and technology execution, working closely with our consulting, delivery, managed services, and sales teams to identify opportunities, define roadmaps, and ensure high-value outcomes for customers.A minimum of 10 years' experience in a similar role.Role OverviewWe are seeking an experiencedCustomer Chief Technology Officer (Customer CTO)to act as a trusted technology advisor to our most strategic customers. This role is focused on working with senior customer stakeholders (CIOs, CTOs, Heads of IT, Digital and Operations) to deeply understand their technology landscape, business priorities, and challenges, and to help shape pragmatic technology strategies and solutions that driveefficiency, cost optimisation, resilience, and competitive advantage.The Customer CTO will bridge business strategy and technology execution, working closely with our consulting, delivery, managed services, and sales teams to identify opportunities, define roadmaps, and ensure high-value outcomes for customers.Key ResponsibilitiesCustomer Leadership & AdvisoryAct as the primary senior technology advisor for a portfolio of our top-tier customersBuild and maintain strong, trusted relationships with C-level and senior IT/business stakeholdersFacilitate strategic conversations around digital transformation, operating models, cloud adoption, service management maturity, and technology modernisationTranslate customer business objectives into clear, actionable technology strategies and roadmapsTechnology Strategy & Solution ShapingDevelop a deep understanding of each customer's:Current technology environment and architectureService management and operational maturityCost drivers, risks, and constraintsIdentify opportunities for:Cost reduction and efficiency improvementsAutomation and process optimisationCloud and infrastructure optimisationNetworking and Security considerationsImproved service quality, resilience, and governanceShape high-level solution approaches and architectures in collaboration with internal technical and delivery teamsCommercial & Growth EnablementPartner with sales and account management teams to:Identify and qualify new opportunities within existing accountsSupport account planning and long-term customer growth strategiesContribute to proposals, business cases, and executive-level presentationsEnsure recommended solutions are commercially viable, aligned with customer budgets, and deliver measurable valueDelivery & Managed Services AlignmentWork closely with consulting, project, and managed service teams to:Ensure alignment between strategy and executionSupport transition from advisory to delivery and ongoing servicesProvide governance and senior oversight for complex or high-risk engagementsHelp customers optimise their use of managed services and service management practices (ITSM, SIAM, governance, KPIs, etc.)Market & Thought LeadershipStay current with relevant technology and industry trendsRepresent the company as a credible technology leader in customer meetings, workshops, and company and industry eventsHelp develop and write blogs and vlogsRequired Experience & Skills10+ years' experience in senior technology roles, such as:CTO, Head of Technology, Enterprise Architect, Technology Director, or Senior ConsultantStrong background in IT technology and services and digital transformationProven experience engaging with senior customer stakeholders and influencing technology directionExperience designing or overseeing:Cloud and infrastructure solutionsEnterprise IT environments and service modelsDigital transformation or large-scale change initiativesAutomationTechnical & Domain KnowledgeBroad understanding of:Cloud platforms and infrastructure (IaaS, PaaS, hybrid)Microsoft technologies, including Power Platform and M365IT service management and operational best practicesSecurity, resilience, and governance considerationsAbility to operate at architecture and strategy level, without needing to be hands-on day-to-dayCommercial & Consulting SkillsStrong business acumen with the ability to link technology decisions to financial and operational outcomesExperience contributing to account growth, opportunity development, and business casesExcellent communication and presentation skills, particularly at executive levelPersonal AttributesTrusted advisor mindset with strong customer empathyStrategic thinker with a pragmatic, outcome-focused approachComfortable operating across ambiguity and complexityCollaborative and able to work effectively across sales, consulting, delivery, and managed services teamsHigh credibility, integrity, and professionalismOur Company, Auxilion – About UsWork matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.