A senior leadership opportunity to take ownership of Damage Claims operations within a large, complex environment.Reporting to the Head of Claims, this role has end-to-end accountability for operational performance, service delivery, and people leadership across Damage Claims. You will lead experienced management teams, drive performance against service, quality, customer and cost outcomes, and play a key role in shaping the future claims operating model through simplification, digital enablement, and continuous improvement.Key ResponsibilitiesLead day-to-day claims operations across personal and commercial Damage portfoliosTranslate strategy into clear operational plans and measurable outcomesDrive performance across service levels, settlement timeliness, quality, customer experience, and costLead, develop, and retain high-performing management teamsOversee outsourced partners and vendor performanceChampion simplified, customer-focused claims journeysPlay a senior role in claims transformation and digital initiativesAbout YouSenior experience leading claims operations or claims teams at scaleStrong claims handling and/or operational leadership background (Damage preferred)Proven track record delivering performance and leading changeExperience managing service, quality, and financial KPIsProfessional insurance or claims qualification (APA, CIP, ACII or equivalent)This role offers genuine ownership, visibility, and the opportunity to shape claims delivery at scale.