Posted: 18 June
The role
Location: On site / Dublin, Irelandjob type: Permanent / Full-timeSector and subsector: Retail | GeneralAnnualFixed salary:€ 32240.00
1. Purpose and Scope of Position
The Assistant Team Leader supports the Team Leader and/or Retail Area Managers in the operations of Cornelscourts counter.
The Assistant Team Leader supports the Team Leader and/or Retail Managers in maximising sales, managing stock levels, merchandising and directing the team to ensure the delivery of the highest possible standards of customer service.
2. Key Responsibilities
Assisting in managing and directing the team (Cheesemongers); allocating tasks, managing breaks, monitoring standards of work, training new team members, keeping an overview of rostering usingSoftworks
Help foster a positive work environment of outstanding teamwork, mutual respect, and exceptionalmorale;
Follow and comply with established procedures forHACCP, cleaning routines, food safety and workplace safety; Ensuring all areas are kept extremely clean andtidy;
Maintain appropriate levels of stock, placing orders, processing deliveries, dealing with queries from Sales andWarehouse;
Supervising promotions, tastings, suppliervisits;
Serving customers: dealing with customer queries, complaints, returns, specialrequests.
Model and deliver exceptional standards of customerservice;
Quality control: assisting in dealing with quality issues, handling Supplier Feedback process, communicating with Sales and Warehouse regarding quality and food safetyissues;
Collaborating with Retail Management team and other Team Leaders on day-to-day matters and strategicprojects;
Developing and maintaining a good working relationship with host store managementteam;
Ad hoc duties as required, necessary to fulfil the role and needs of the business effectively.
3. Department Structure
Reporting to: The Team Leader and/or Retail Manager(s)
4. QUALIFICATIONS/EXPERIENCE/SKILLS
1 years’ experience in a similar roledesirable;
Minimum 2 years’ experience in a food retail environment; Excellent knowledge of Irish and European farmhouse cheese; Previous experience supervising a teamdesirable;
HACCPtrained;
Excellent customer service and communication skills; Organised and calm underpressure;
Available 5 over 7 days
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