Responsibilities (Text Only)
Strategic Technical Leadership: Serve as the primary technical point of contact for assigned strategic customers, developing a deep understanding of their security architecture, business goals, and operational environment; representing the program up through CISO levels. Technical Escalations: Directly engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24/7 globally distributed engineering team and participate in the On-Call roster. Accelerated Incident Resolution: With minimal guidance, lead the response to critical incidents, acting as Incident Commander when necessary. Drive mitigation efforts, coordinate engineering engagement, and ensure timely root cause analysis and communication. Escalation Management: Own and manage technical escalations, ensuring swift resolution and transparent communication with both customers and internal stakeholders in a 24x7x365 environment. Customer Advocacy: Represent the voice of the customer within Microsoft Security Engineering. Influence product direction and support strategies based on customer feedback and real-world deployment insights. Collaboration: Collaborate closely with customers, account teams, product managers, core engineering, and support engineers[SO1.1] to understand customer architecture, troubleshoot complex product issues, and align with stakeholders to drive resolution of critical escalations. Continuous Improvement: Identify systemic issues and contribute to long-term improvements in product quality, supportability, and customer experience.
Qualifications (Text Only)
• Bachelor’s degree in computer science, Engineering, Information Technology, or related technical field OR equivalent experience. • 5+ years in a customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, and escalation handling (e.g., Security Operations Analyst, Cloud Service Engineer, Technical Account Manager, or Security Engineer). • 3+ years of experience with Microsoft Security products (e.g., Microsoft Defender, Entra, Intune, Sentinel, Purview) and enterprise security operations. • 4+ years’ experience communicating in English language, demonstrating fluency in written and spoken communication • Willingness to participate in a 24x7x365 on-call rotation. Preferred: • Advanced Degree (e.g. Master’s, PhD). • Strong communication skills with the ability to translate complex technical issues into clear business impacts. • Growth mindset with a commitment to continuous learning and technical excellence.[SV2.1][BM2.2][SV2.3] • Familiarity with regulatory compliance frameworks, enterprise risk management, incident response and threat hunting • Certifications in Microsoft and/or competing Cloud Technologies in Security such as SC-200, SC-300, SC-400, SC-900, SC-100, AZ-500 • Industry Certifications: CISSP, CISM, CEH, CompTIA Security+, GIAC (GSEC, GCIA), CrowdStrike CCFA/CCFR • Ability to mentor and develop technical skills in others. • Preferred alignment with US-East Coast or US-Central Time Zones for optimal team collaboration. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. #MSFTSECURITY Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. #J-18808-Ljbffr