Essential Job Responsibilities:
* Maintain impeccable sanitation standards at all times.
* Meet sales targets for memberships, gift cards, and enhancements.
* Effectively communicate with clients, service providers, colleagues, and management on a daily basis.
* Schedule and confirm appointments while ensuring the daily appointment book is always balanced.
* Demonstrate a genuine commitment to helping others and promoting the numerous health benefits of regular spa visits.
* Greet clients warmly before and after their appointments.
* Stay informed about special offers, products, services, and procedures relevant to our establishment.
* Follow established scripts for membership and gift card sales.
* Make suitable recommendations on service enhancements.
* Familiarize and deliver our signature services with precision.
* Keep detailed treatment records for all clients.
* Engage with customers and the community to drive sales growth.
* Assist management and service providers as needed to provide exceptional customer experiences and maintain a well-organized business environment.
* Cultivate a culture of open communication, listening to client feedback, adapting to it, and sharing insights.
* Contribute to creating a professional, clean workspace and appearance.
* Participate in various spa challenges throughout the year to earn incentives, bonuses, and perks.
* Oversee front desk operations and serve as liaison between service providers and management when necessary, including resolving customer conflicts.
Requirements:
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Proven track record of meeting sales targets.
* Excellent time management and organizational skills.
* Familiarity with spa operations and services.
Benefits:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* A competitive compensation package.
* The chance to make a real difference in people's lives.
Other Opportunities:
* We offer a range of opportunities for career growth and advancement.
* You will have the chance to work with a talented and dedicated team.
* We value diversity and inclusion in the workplace.