At The K Club, we are currently seeking an experienced Spa Receptionist to join our team at The K Spa.
About The K Club
The K Club is a captivating leisure destination set in the Irish countryside, close to Dublin. Spanning 550 acres, it offers a variety of career opportunities. We foster a trailblazing spirit, encouraging innovation and pro-active engagement from our team members, and we support our staff in embodying our brand principles daily.
Responsibilities
1. Handle all internal and external calls professionally and efficiently.
2. Manage reservations and inquiries for treatments.
3. Collaborate with Spa Cleaners & Attendants to maintain cleanliness and supplies in the spa.
4. Respond promptly to guest and member requests.
5. Conduct check-ins courteously and assist guests with their needs during their stay.
6. Liaise with other departments regarding billing, reservations, and requests.
7. Familiarize yourself with all groups, conferences, and meetings at the resort daily.
8. Complete daily reports timely.
9. Ensure the next shift is fully briefed on business status.
10. Stay updated on ongoing promotions and procedures in The K Spa Reception.
11. Manage banking and floats during your shift.
12. Coordinate with Senior Managers on guest queries or issues.
13. Promote a positive working environment at all times.
Candidate Profile
1. Flexible with working hours, including Saturdays.
2. Qualified to QQI Level 5 or 6, ITEC, CIBTAC, CIDESCO, or equivalent.
3. Experience as a Spa Therapist or recent graduate seeking experience.
4. Excellent customer service skills.
What We Offer
1. A Great Place to Work certification.
2. Commission on retail products sold in the Spa.
3. Monthly service charge payments.
4. Transport to and from work outside public transport hours within the local area.
5. Investment in your personal development through training programs.
6. Opportunities for career progression.
7. Recognition programs, employee assistance, social events, uniforms, meals on duty, discounts, and life assurance.
Additional Information
Please note that all applications and CVs will be retained for 12 months. If you do not wish your data to be stored after the application process, please specify this when applying.
Kind regards,
The Human Resources Team
The K Club
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